Privacy Policy

Last updated: Feb 13, 2025

1. Introduction

DhandaNyoliwala (“we”, “us”, “our”) operates this website and online store (the “Services”). We are committed to protecting your privacy and handling your personal data in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data in accordance with the Digital Personal Data Protection Act, 2023 (India) and applicable Indian laws.

By accessing or using our Services, you agree to the terms of this Privacy Policy.

2. What is Personal Data

Under Indian law, personal data means any data about an individual who is identifiable by or in relation to such data.

3. Personal Data We Collect

We may collect the following categories of personal data:

Identity & Contact Information
Name, email address, phone number, billing address, shipping address

Transaction & Payment Information
Order details, transaction history, payment method
(Payment details are processed securely by third-party payment gateways; we do not store card details.)

Account Information
Login credentials, preferences, and settings

Customer Communications
Emails, messages, and customer support interactions

Device & Technical Data
IP address, browser type, device identifiers, cookies

Usage Data
Pages visited, products viewed, and interactions with the website

4. How We Collect Personal Data

We collect personal data:

Directly from you when you place an order, create an account, or contact us

Automatically through cookies and similar technologies

From service providers such as CMS, payment gateways, and logistics partners

5. Purpose of Collection and Use

We collect and use personal data for the following purposes:

To provide and operate the Services

To process orders, payments, deliveries, returns, and refunds

To manage user accounts

To communicate with you regarding orders, support, or updates

To improve website functionality and user experience

To prevent fraud and ensure security

To comply with legal and regulatory obligations

6. Consent

By using our Services and providing your personal data, you consent to the collection and processing of your personal data for the purposes stated in this Privacy Policy.

You may withdraw your consent at any time by contacting us. Withdrawal of consent may affect our ability to provide certain Services.

7. Disclosure of Personal Data

We may share personal data with:

Service providers (CMS, payment gateways, logistics partners, IT service providers)

Legal or regulatory authorities, if required by law

Business partners, strictly where necessary to fulfill services requested by you

We do not sell personal data.

8. Data Storage & Retention

Personal data is stored securely and retained only for as long as necessary to:

Fulfill the purposes for which it was collected

Comply with applicable laws

Resolve disputes and enforce agreements

Once no longer required, personal data is deleted or anonymized.

9. Data Security

We implement reasonable technical and organizational safeguards to protect personal data against unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the internet is completely secure.

10. Your Rights (India – DPDP Act, 2023)

As a Data Principal, you have the right to:

Access information about your personal data

Correction of inaccurate or incomplete personal data

Erasure of personal data when no longer required

Withdraw consent at any time

Grievance redressal

To exercise these rights, contact us using the details below.

11. Cookies

We use cookies and similar technologies to enhance user experience, analyze traffic, and improve our Services. You may control cookie preferences through your browser settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

13. Grievance Officer & Contact Details

In accordance with the Digital Personal Data Protection Act, 2023, the grievance contact for DhandaNyoliwala is:

Email: dnwmerch@gmail.com

We will address grievances within a reasonable timeframe as required under Indian law.